Messages to clients

Clients hear from you on WhatsApp, SMS, email or Telegram.

Steps

1. Your journey's actions send its messages as the case moves.
2. The inbox holds every conversation a client or your team wrote in.
3. Outside WhatsApp's 24 hours, a message goes as an approved template.
4. On a message's page in a journey's Library, send its WhatsApp template to Meta for approval.

Where to go in the app

Open these from the menu on the side of the app:

• Inbox
• Journeys

The same guide is in the app, under Help and support.