Build a journey

A journey is the path a service takes: its stages, who acts at each, and what happens between them.

Steps

1. In Journeys, start from a template or from a blank journey.
2. Add its stages in order, and give each the role that acts there.
3. Where a stage needs a decision, give it its outcomes: the map draws itself.
4. Open Check: it lists anything that would stop a case, each with Go to.
5. Publish it. New cases open on the new version.

Where to go in the app

Open these from the menu on the side of the app:

• Journeys

The same guide is in the app, under Help and support.