Forms and their questions

Forms ask the client or your team what a case needs to know.

Steps

1. In a journey's Forms tab, add a form and say who fills it in.
2. Add its questions in sections; each is as wide as its answer needs.
3. Show a question only when an answer before it says so.
4. Preview it at phone width, in each of your languages.

Where to go in the app

Open these from the menu on the side of the app:

• Journeys

The same guide is in the app, under Help and support.